Refund Policy
Songai Media provides personalised digital products, with each output created based on individual user input.
1. Nature of Product
Each song is a personalised digital product created specifically for the user based on their unique stories and emotions.
2. Decisions as the Primary Solution
If each output includes minor errors or items adjustments to colour, style, or structure, this is the primary method for addressing dissatisfaction and ensuring the output aligns more closely with user expectations.
3. Refund Eligibility
Refunds may be considered in limited cases, including:
- Where the service cannot be delivered.
- Where the output fails to meet basic functional requirements.
4. Limitations
Refunds cannot be issued for outputs which are not explicitly flawed but where subjective preference regarding a version has been provided.
5. Alternative Resolutions
Where appropriate, alternative solutions may be offered, including:
- Additional credit / tokens.
- Regenerating based on updated input.
- Escalation to more detailed refinement processes.
This approach ensures a balance between fairness to the user and the nature of personalised digital content.